Refund Policy

We want you to be happy with ONETVBOX. Because IPTV is a digital service delivered instantly upon activation, refunds are limited to the conditions set out below.

1. 7-day limited money-back guarantee

• Applies to new paid subscriptions only (first-time purchase).
• Refund requests must be submitted within 7 days of the activation date.
• A refund will only be granted if the issue is caused by our service and cannot be resolved by our technical team after reasonable troubleshooting.
• Refunds are issued back to the original payment method.

2. Non-refundable items

• Renewals of existing subscriptions.
• Promotional, discounted or bundle plans where stated as non-refundable at checkout.
• Issues caused by the customer's own internet connection, ISP throttling, VPN, device, or local network.
• Removal or change of specific channels by upstream providers (channel line-ups can change at any time).
• Accounts suspended for credential sharing, reselling, or violation of our Terms.

3. How to request a refund

Email support@onetvbox.com or message us on WhatsApp at +44 7828 755365 from the contact details used at checkout, including your order reference. We process eligible refunds within 5 business days.

4. Contact us before a chargeback

Please contact us first if you believe a payment is incorrect or the service is not working. Most issues can be resolved within minutes by our support team. Chargebacks initiated without prior contact may result in immediate account termination and may be disputed with the payment processor as permitted by law.